Key-En-Lock
How Key-En-Lock handles your information in our customer portal and mobile app.
Effective September 20, 2026 · applies to the Key-En-Lock customer portal and the Key-En-Lock app.
Key-En-Lock ("we") provides this customer portal and the Key-En-Lock mobile app so you can request service, approve estimates, pay invoices, and keep in touch with us. The portal and app run on CrewBarn, a field-service platform that stores and processes this information on our behalf.
Account details you give us: your name, email address, phone number, and the service addresses you add. What you send us: descriptions of the work you need, photos and short videos you choose to attach to a request, messages you exchange with our office, and estimate approvals and signatures. Your location: only when you tap "Share my location" or "Use my location" — we never track your location in the background. Payment: card and bank details are entered directly with our payment processor; we receive a confirmation and the last four digits, never the full card number.
To schedule and perform the work you ask for, to send you appointment reminders, on-the-way notices, estimates, invoices and receipts, to answer your messages, to keep a record of past work at your properties, and to run and improve our service. We do not sell your information and we do not use it for third-party advertising.
Our staff and technicians, as needed to do the work. Service providers who help us run the portal: CrewBarn (hosting and processing), our payment processor (card and bank payments), our email and text-message providers (reminders and notifications), and map providers (addresses and directions). Each of them handles your information only to provide that service. We may also disclose information when the law requires it.
You can update your name, contact details and addresses in the portal at any time. You can decline location and camera permissions on your phone; the app still works — you'll type addresses and skip photos instead. To close your account or ask for your data to be deleted, contact us at email [email protected] or phone (321) 224-5625 and we'll act within 30 days, keeping only what we're required to retain for tax and warranty records.
Your information is sent over encrypted connections and stored on access-controlled systems. Sign-in is protected by your password (and a code, when enabled); never share it.
The portal and app are for our customers and are not directed at children under 13; we don't knowingly collect information from them.
If this policy changes we'll update this page and the date above. Questions about privacy: reach us at email [email protected] or phone (321) 224-5625.
Review the basics, then request service or log into the customer portal.
Key-En-Lock serves Melbourne, Cocoa Beach, Palm Bay, Cape Canaveral, Cocoa, Merritt Island, Satellite Beach, Indialantic, Melbourne Beach, and SE Palm Bay. We cover Brevard County ZIP codes including 32754, 32775, 32780, 32796, 32901, 32903, 32904, 32905, 32907, 32908, 32909, and 32920.
Yes. We provide residential lockout service for homes and commercial lockout service for businesses across Melbourne and Brevard County. For emergency lockouts, call us directly for the fastest response.
Yes. We offer automotive key programming for most makes and models in our Melbourne shop. We stock transponder key blanks, brand-specific blanks for Honda, Nissan, and Hyundai/Kia, and replace key fob batteries. Bring your vehicle to our shop for key programming services.
Rekeying costs depend on the number of cylinders and lock type. We rekey basic cylinders using Kwikset systems and pin kits. Contact us with details about your location and how many locks you need rekeyed, and we'll provide pricing. Rekeying is typically more affordable than replacing locks entirely.
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